Master Terms of Service

1. Parties; Acceptance

These Master Terms of Service (the "Agreement") are between STARK PROJECTS LTD (t/a "Vidintro") ("Vidintro", "we", "us") and the organisation that accepts them ("Customer"). If you accept on behalf of an organisation, you confirm authority to bind it.

2. Services; Accounts; Plans

2.1 Services. Hosted platform for collecting, storing, and reviewing short video responses from job candidates (the "Services").

2.2 Accounts & Security. Access via magic-link sign-in. Customer must safeguard access and is responsible for its users' actions. Notify us promptly of suspected unauthorised access.

2.3 Plans. Various pricing plans. Share-links may be constrained (e.g., 24h expiry, 5 total views, 4 unique IPs) and can be revoked.

3. Roles; Ownership; Licences

3.1 Roles. For candidate submissions, Customer is Controller and Vidintro is Processor. For Customer account/billing/ops data, Vidintro is Controller.

3.2 Ownership. As between the parties, Customer owns Candidate Content. Customer grants Vidintro a worldwide, non-exclusive, royalty-free licence to host, store, transmit, display, and process Candidate Content solely to provide/support the Services.

3.3 Marks & Feedback. Customer grants Vidintro a licence to use Customer's name/logo for identification and (with permission) case studies. Feedback may be used to improve the Services.

4. Customer Responsibilities

4.1 Lawful use. Customer ensures use complies with applicable law (e.g., UK GDPR/GDPR, CCPA/CPRA where relevant, BIPA/TX/WA where relevant, UK Equality Act/EEOC guidance) and the AUP.

4.2 Candidate notices/consents. Customer provides candidates with required notices and obtains any biometric consent where required. Vidintro offers a single pre-record checkbox and logging; Customer remains responsible for the Controller-side legal basis.

4.3 Prohibited uses. No illegal, harassing, discriminatory, infringing, or harmful content; no attempts to bypass plan/security limits; no automated emotion inference or facial recognition without prior written agreement and a DPIA.

4.4 No CRA. Vidintro is not a consumer reporting agency and does not provide background checks. Customer makes all hiring decisions.

5. Data Handling; Retention; Deletion

5.1 Auto-deletion. Candidate videos auto-delete after 30 days. Candidate metadata auto-deletes after 90 days unless extended by law/incident response; backups purge on rotation.

5.2 Deletion/export on instruction. Vidintro will delete or return Candidate Content upon Customer instruction or applicable law, consistent with the DPA.

5.3 Backups. Deletion from backups follows scheduled cycles.

6. Sub-processors; Third Parties

Sub-processors include Convex (database/blob), Vercel (hosting/CDN), Resend (email). Polar processes payments as an independent controller. Changes may be posted/notified. See full list at Sub-processors.

7. Security; Incidents

Vidintro maintains appropriate administrative, technical, and organisational measures (see Security Overview). Vidintro will notify Customer without undue delay after confirming a Personal Data Breach impacting the Services and will cooperate per the DPA.

8. Availability; Support; Beta

Commercially reasonable uptime; email support during business hours (UK). Beta features are "AS IS" without SLA.

9. Fees; Taxes; Renewals; Refunds

Fees per plan; billed by Polar; taxes are Customer's responsibility. Plans auto-renew monthly until cancelled; cancellation is effective at period end. Except where required by law, fees are non-refundable once a period starts.

10. Confidentiality

Each party protects the other's Confidential Information with reasonable care. Candidate Content is Customer Confidential Information.

11. IP; Takedowns

We respond to copyright complaints under the DMCA Policy and applicable UK law and may remove content or terminate repeat infringers.

12. Warranties; Disclaimers

Each party warrants it has authority to enter this Agreement. Except as stated, the Services are provided "AS IS" without warranties (including implied merchantability, fitness, non-infringement). Vidintro does not perform facial recognition or emotion analysis.

13. Indemnities

13.1 By Vidintro: IP infringement by the unmodified Services (excluding combinations or Customer Content); remedies may include procuring rights, modifying, or replacing.

13.2 By Customer: Claims arising from Customer's use, Candidate Content, or legal violations (including biometric/employment laws) or AUP breaches.

14. Liability

No indirect, incidental, consequential, special, exemplary, or punitive damages. Each party's aggregate liability is capped at fees paid by Customer to Vidintro in the 12 months before the claim, except for (i) amounts due; (ii) confidentiality/IP breaches; (iii) indemnities. (Biometric-law allocation may be adjusted in the DPA/Biometric Policy or order form.)

15. Suspension; Termination

We may suspend for security risk, non-payment, or AUP violations. Either party may terminate for material breach after 30 days' written notice and failure to cure. On termination, Customer may export data (if available); we will delete per §5 and the DPA.

16. Governing Law; Jurisdiction (UK)

This Agreement is governed by the laws of England & Wales. The parties submit to the exclusive jurisdiction of the courts of England & Wales, proceedings in London.

17. Export; Sanctions

Customer will not use the Services in violation of export control or sanctions laws, or in embargoed countries.

18. Changes; Precedence

We may update Services/Terms; material changes will be notified in advance; continued use after the effective date constitutes acceptance. Precedence: (i) DPA (data terms), (ii) order/plan, (iii) these Terms, (iv) AUP, (v) Documentation.